But the common denominator of a small group of patients at a Virginia clinic over a 15-year period is worrying the Centers for Disease Control and Prevention: Eight were dentists; a ninth was a dental technician.
With any business model, you can only have two out the following three things : high quality, efficiency (speed), and cheap price. Look at this image below and find which your practice falls into. Take any business out there, and it generally only has 2 (or less) of the 3 good qualities of a business. Think of any business at all - you will see they don’t have all three. McDonald’s for example, good price, it’s quick, but poor quality. Where does your practice fall???
In the dental lab, i would have to contend that "High Quality" is never cheap. If there is a perceived "High Quality cheap crown" it is almost always done by cutting corners that can't be seen by the clinician or patient. There is no magic bullet that allows High Quality to be cheap.
While "Fast" can be done occasionally, the typical rush case so disturbs the regular scheduling of daily work, that continued requests for quick turnarounds will eventually cripple or kill an otherwise good lab. A lab has to have a certain amount of production to cover overhead and payroll. If you spend all your time rushing cases through - you never meet your breakeven point. That will break you in time.
The premise of the pyramid is true though - you certainly can't have all three!
The secret to great customer service!
Do you want your patients to refer their friends and family to your dental practice? Then show them compassion.
February 28, 2018
By Lisa Newburger, LISW-S
What’s the secret to great customer service? The answer is compassion. Telling your patient, “I hope you feel better!” makes all the difference in the world. I experienced something in the healthcare world that crosses over quite neatly into our dental arena, which is that healthcare professionals are losing human compassion. You want to improve customer satisfaction? You want your patients to refer their friends and family to your dental practice? Then show them compassion. You have it — you just need to demonstrate it.
Being paperless is all about eliminating the scraps of paper, handwritten notes, physical patient files and the systems they are stored in, and gathering all of your information in one place. It’s about consolidating information, streamlining practices and accessing data from anywhere. As one doctor put it, it’s about pushing a button and “having your numbers,” making a noticeable difference in efficiency and enjoyment in the practice.
But what exactly does it mean to be paperless, and how can a regular practice, making its way through red tape, insurance and questions of ROI, get there?
3 Step Guide to Ensure Patients Keep their Appointments
All successful businesses thrive on focused organizational strategies. As a dental practice, it’s likely that the same applies to your business. Encouraging follow-up appointments, following through with marketing strategies, and exploring new avenues for increasing profitability are all imperative. Yet, these are all for naught if patients cancel their appointments. In this post, we’ll explain some insider tips about how your practice can take a different approach toward scheduling appointments– that your patients will keep.
There is a new trend out there that can save you a lot of otherwise lost money in your dental insurance billing. It's called simply enough Dental Medical Billing. While some offices have tried this and not always had the best success, with the right knowledge and determination, it may make a huge difference in your bottom line. Below are a few links you may find helpful as you research these options for yourself.
Every year another board member of the GDLA and fellow lab owner and I have a challenge to come up with an entertaining and informative short video about the upcoming Hinman Dental Meeting. This is my effort, done at the ceramic bench at Berry Dental Lab.
The Dentist • Lab Learning Days Co-Op at the Hinman Dental Meeting promises to be one of the finest parts of the upcoming Hinman Meeting. "The Hinman" as it's called will extend the lab learning days to three days this coming year and gearing it to an opportunity for the dentist and the technician to learn together, from some of the best lab technicians and clinicians in the country.
This meeting schedule is a cooperation between the Hinman Dental Society, the NADL, NBC and the Georgia Dental Lab Association. Be sure to stop by the GDLA booth at one of the entrances to the exhibit floor.
Thomas P. Hinman Dental Meeting - March 22-24, 2018
Have you ever wondered what it is to be a dental technician?
Aside from the usual craziness...(workaholic, masochistic, antisocial, wierd...)
Actually a dental laboratory technician is a member of the dental team who, upon prescription from a dental clinician, constructs custom made restorative and dental appliances.
Believe it or not, not everyone is cut out for the role of dental technician, it takes certain skills that are learned, combined with capabilities like hand/eye coordination, dexterity, the ability to see things in reverse no matter how they are rotated, the ability to see spatial relationships, as well as handle stress and have a somewhat introverted personality.
Here is a short sample of the test as was given many years ago. Each sample represents a full page or two of similar problems to work. Time was kept and strictly enforced. Print this out and see if you can have some fun. Click here for a PDF version:
In this short video, the functions of a dental lab are explained in an engaging and professional manner. Use this as a way to help your patients understand some of the process and materials used in their restorations.
In that last 5 to 8 years, over half of the 12,000 dental labs in the United States have closed or gone out of business, leaving between 5000 to 6000 labs still operating in the whole country! Most of the dental technology schools have also closed their programs, meaning there are very few new technicians coming into the field.
The Georgia Dental Lab Association is working to reverse this trend by supporting good labs that still want to make a difference and are committed to the excellence you demand for your patients.
As a Board Director of the Georgia Dental Lab Association, let me welcome you to this video and by extension to Berry Dental Laboratory.
We really are here to help you have the best day of your life!
The top 10 dental-themed Halloween costumes
From spooky to funny, there are plenty of dental-themed costumes to choose from this fall season.
Patients With Special Needs Prefer Visors Over Masks
From Dentistry Today
"The facial protection that dentists wear can impact communication, increasing the levels of anxiety that patients with special needs may feel. To improve the dental experience for these patients, researchers from the Sussex Community National Health Service Foundation Trust and the Brighton and Sussex Medical School in England surveyed a sample of 72 Special Care Dentistry patients to see which types of facial protection they preferred on their dentist and how such gear affected their levels of anxiety."
Robert Emanuel, BDS, MSc, corresponding author of the study, discussed these findings with Dentistry Today.
How to Evaluate HIPPA Compliance in Your Dental Practice.
Trying to safely navigate the waters of correct HIPPA compliance can be a confusing and difficult endeavor. Go to this article on Dental Practice Management and see what is new and how to navigate those waters.
Forms in PDF Format
A full page of information and helpful forms are available in PDF format. Just click on the page you need and it will be loaded to your computer to use at your point of need.