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Berry Dental Wants You!
This installment of the Newswire might startle you!
Opening the Newswire last month may have led you to believe your lab had closed.
Nothing could be further from this lab owner's mind, I hope to be around a long time!
That isn't to say labs aren't closing, they are. Consolidation, death, and old age all are taking their toll. It is a serious consideration going forward for your practice. Its trouble when a lab owner dies and there is no qualified person left to run their lab.
Having completed my three year term on the Board of the Georgia Dental Lab Association, and dealing with the concerns that affect all laboratories and dentists, I have gained a new perspective on “trusted” dental laboratories in Georgia.
I say "trusted" because you are likely using these labs.
Its quite likely you have never been asked to view their production facility!
You probably don’t know the names of the technicians that did your work!
Its also quite possible in some labs, your STL files are going offshore!
Dentists have complained to me about the communication breakdown between the workers and the managers at their previous lab, or that their managers don’t even talk to each other!
That is a recipe for chaos!
Almost every dentist has said these labs were cheap at first, but they spent a lot of time and money trying to fix the problems or having to send things back four and five times.
Why is this happening?
A number of labs in Georgia and Alabama have retained an understaffed and overworked group of technicians, while also outsourcing much of the work to offshore labs in China and Vietnam. With no required disclosure law on the books, and their employees having signed non-disclosure agreements, the facade holds up as long as no one asks any questions.
I am still surprised what their own employees are saying "off the record."
I can’t verify the veracity of their claims, but if it matters to you, it would be best to start asking some serious questions. I do know that the number of out-of-work technicians looking for a job always increases every time a local lab makes the switch to sending your work offshore. I know where they used to work.
If your lab is doing a booming business, and not telling you the work is being fabricated in China, you likely want to reconsider whether you wish to continue that business relationship.
If they have already broken your trust by not telling you, and the high remake percent or the number of restorations you've had to send back for touch-up is eating away at your profit margin, it is time to make a change.
Your work is either being fabricated offshore in a huge production mill, or else it is being fabricated by a step worker who only cares the work is off his or her bench by the five o’clock whistle and they get their paychecks for the weekend.
You have the choice whether to trust your restorations to that, whether Guangdong and Gainesville or N. Atlanta and Ho Chi Minh City, or to a lifetime technician with his own name on the door, who takes pride in his work and cares that it is right. I’m the guy you are going to talk to. I am Jon Berry and that choice is Berry Dental Lab! To me, that is an easy choice.
The proof is when you give us an opportunity to show what we can do. That starts with a phone call from you.
We will be happy to discuss your needs and concerns this week! It’s time to start fresh. Give us a try, we won't let you down!